Data Protection & Privacy Statement

We are concerned with the protection of your privacy and this also applies for the handling of your data during your visit of our website.

The handling of your personal data, in particular on which data we collect and analyse and how such data is used, is as follows.

COOKIES

Cookie Policy

Last change to Cookie Policy: July 1, 2020

This Cookie Policy relates to www.elavonpayment.com.

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. 

Below is a detailed list of the cookies we use on our Website. We classify cookies in the following categories:

• Strictly Necessary Cookies
• Performance Cookies
• Functional Cookies
• Targeting Cookies

Our Website uses only Strictly Necessary Cookies

Strictly Necessary Cookies

These cookies are essential in order to provide the website content and/or features.

These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.

You can disable these cookies in your browser. However, please note that if you disable these cookies, you may not be able to access all or parts of our website or features.

Cookie List

Cookie	Description	Duration	Type	Category
ext-obc-content2-aem	This cookie helps ensure that the content of a page loads quickly and effectively by distributing the workload across multiple computers (this is sometimes referred to as ‘load balancing’ or ‘reverse proxying’).	The cookie is deleted when the browser or tab is closed	Session	Strictly Necessary
cookiePolicyAccepted	This cookie records that a user of the website has selected to close the cookie pop-up and it ensures that the cookie pop-up does not reappear for the user as they navigate the website.	The cookie is deleted when the browser or tab is closed	Session	Strictly Necessary

Cookie Management

You can control how cookies are placed on your device from within your own browser. If you wish to restrict or block the cookies which are set by this website, you may do this through the browser settings for each browser you use, on each computer or device you use to access the internet. 

However, please be aware that some of our services may not function if your browser does not accept cookies. 

You may wish to visit www.allaboutcookies.org which contains comprehensive information on how to do this on a wider variety of browsers including mobile internet browsers.

If you have queries please contact EUDataProtectionOffice@elavon.com

Elavon Financial Services DAC is regulated by the Central Bank of Ireland. Elavon Financial Services DAC. Registered in Ireland – Number 418442. Registered Office: Building 8 Cherrywood Business Park, Loughlinstown, Co Dublin D18 W319, Ireland

Confidentiality and Security

Within Elavon and our Affiliates, we recognize that you expect your Personal Information to be kept secure. We therefore restrict access to your Personal Information to those of our employees who need to know that information to provide products and services to you, including the Elavon Services. We have established physical, technical and administrative security processes that are commensurate with the sensitivity of the information collected to safeguard Personal Information. We have routine internal and external oversight practices in place to assess and maintain appropriate technical and organizational measures to safeguard your information.

What Information We Disclose

We share your Personal Information in the following ways:

• Certain Elavon Services are provided to you through Elavon’s affiliates, and it may be necessary to share your Personal Information with these affiliates.
• Any organisation who introduced us or who acts on your behalf to allow them to provide services to you and/or to allow them to conduct, monitor and analyse their business.
• We will share your Personal Information with our marketing partners who will advise you of new products and services from Elavon to assist in the growth and development of your business.
• We will share your Personal Information where it is required to protect our interests, or someone else's interests. For example, our professional advisors in order to obtain advice in relation to our relationship with you or courts, independent auditors or law enforcement agencies. For example, in response to claims, to prevent fraud or during the course of an audit.
• Any person to whom we assign or sub-contract any of the rights or obligations under our agreement with you.
• If we or our Affiliates sell any part of our business and/or integrate it with another organisation (including by way of sale, merger, disposal or transfer of business), your Personal Information may be disclosed to our advisers and to prospective purchasers, investors or joint venture partners and their advisers, or obtaining financing for our business, or negotiations in accordance with that purpose. If this occurs, the new owners of the business will only be permitted to use your information in the same or similar way as set out in this Privacy Policy.
• We will share your Personal Information with regulators where we are required to do so to comply with our regulatory obligations.
• We will share your Personal Information with third parties where we are required to do so by law.

Elavon requires all such third parties to maintain the confidentiality of information provided to them by us. Where we share your Personal Information with third parties, we ensure that we have appropriate measures in place to safeguard your Personal Information and to ensure that it is solely used for legitimate purposes in line with this Privacy Policy. Please note that our suppliers and marketing partners are also prohibited from using Personal Information for any reason other than to provide the specific products or services intended, as set out in this Privacy Policy.

When do we transfer your Personal Information overseas?

When data is transferred to countries outside of Ireland and the European Economic Area those countries may not offer an equivalent level of protection for Personal Information to the laws in Ireland.

If we do so we will put in place appropriate controls to ensure that Your Information is protected adequately, in particular through standard data protection model clauses adopted by the European Commission. For more information about these controls please contact us at EUDataProtectionOffice@elavon.com

For how long do we keep your information?

As a general rule, Elavon will not keep your information for longer than is necessary.

• If you submit a query and you are a customer of ours, we will keep Your Information for as long as we have a contract with you and for as long as we need Your Information for regulatory or evidential purposes after expiry of termination of your contract.
• If you submit a query or complaint on our website, we will keep your personal information while we progress your query or complaint. For non-customers, this information will not be retained for longer than necessary and not for a period longer than 12 months. For retention practices in relation to Cookie’s please refer to the Cookie Policy.
• However, where we have statutory obligations to keep Personal Information for a longer period or where we may need your Personal Information for a longer period in case of a legal claim, then the retention period may be longer. For more information on retention please contact the data protection team at EUDataProtectionOffice@elavon.com
  
  

Your rights

Individuals have the following rights under data protection legislation:

• a right to ask for a copy of their personal data
• a right to ask Us to delete or correct any information We hold about them that is inaccurate;
• a right to request erasure of information in certain circumstances;
• a right to data portability (this is a risk to ask for Your Information in a commonly used electronic format where information has been provided by the individual and the legal basis for processing that information is consent or contractual necessity);
• a right to restrict processing and a right to object to processing activities in certain circumstances;
• a right to stop Your Information from being used for direct marketing purposes; and
• a right to lodge a complaint with the Data Protection Commission (or other supervisory authority in the European Union) if You believe that Your Information has not been processed in accordance with the requirements of the data protection legislation.

Where any processing is based on consent you have a right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

If you would like to exercise any of these rights, please contact us at EUDataProtectionOffice@elavon.com

Additional Rights and Modifications to the Privacy Policy

This Privacy Policy does not apply to your relationship with your customers, your financial service providers or with your other vendors. We recommend that you read their privacy notices and contact them directly if you have any concerns regarding their use of your Personal Information.

We may amend this Privacy Policy at any time and any such changes shall be reflected by way of a pop up notice.

Want to Learn More?

We have appointed a data protection officer who has responsibility for advising us on our data protection obligations. You can contact the data protection officer using the following details:

Address: Data Protection Officer, Elavon Financial Services DAC, Cherrywood Business Park, Loughlinstown, Dublin 18, D18 W319.

Email: EUDataProtection@elavon.com

In any event, we would be happy to hear from you and provide you with further details on how we use your Personal Information to provide you with the best service and products.