Data Protection & Privacy Statement

We are concerned with the protection of your privacy and this also applies for the handling of your data during your visit of our website.

The handling of your personal data, in particular on which data we collect and analyse and how such data is used, is as follows. 

COOKIES

Cookie Policy

Elavon is committed to protecting you and any data (anonymous or otherwise) that we collect about you online. This section tells you how we use cookies, why, and how this allows us to improve our service. It also tells you how you can manage what cookies are stored on your device. We call it our "Cookie Policy". 

By using our websites (through any device) you agree that this Cookie Policy applies to that use in addition to any other terms and conditions which may apply.

We reserve the right to make changes to our Cookie Policy. Any such changes shall appear here and will become effective immediately. Your continued use of our websites is taken as confirmation that you agree to any such changes.

This Cookie Policy covers the following:

1. What are Cookies?
2. Why We Use Cookies?
3. Cookies We Use?
4. Cookie Management
5. Want to Learn More?

 

1. What Are Cookies?

Cookies are small pieces of information, stored in simple text files, placed on your computer or device by a website. Cookies can be read by the website on your subsequent visits. The information stored in a cookie may relate to your browsing habits on the web page, or a unique identification number so that the website can "remember" you on your return visit. Generally speaking, cookies do not contain personal information from which you can be identified, unless you have provided such information to our website. Cookies do not in any way compromise the security of your computer. 

We do not use cookies to track your use of the internet after you leave our sites, nor do we store any personal information in them that others could read and understand.

2. Why We Use Cookies?

If you visit our website, we will deploy these technologies to provide an online service more suited to the device you connect from, as well as to prevent and detect fraud, keeping you secure. When you visit our website from any device (mobile, tablet or PC), we collect information about your use of this site, such as information about the device or browser you use to access the site (including device type, operating system, screen resolution etc.), the way you interact with this site, and the IP address your device connects from. You may not be able to initiate or complete some activities unless these cookies or similar technologies are installed.

3. Cookies We Use

The type of cookie used on this website can be put into 1 of 4 categories, based on the International Best practice: Strictly Necessary, Performance, Functionality & Profile and Targeting. We have also provided detail on Third Party Cookies.

We use the following types of cookie:

A. Necessary Cookies

These cookies are essential, as they ensure your security and privacy when you use our secure sites, as well as enabling you to move around a website and use its features. Without these cookies, services you've asked for (such as access to secure areas) can't be provided. These cookies don't gather information about you that could be used for marketing or remembering where you've been on the internet.

This category cannot be disabled.

B. Functionality Cookies

These cookies allow a website to remember choices you make (such as your username, language or the region you're in) and tailor the website to provide enhanced features and content for you. For instance, they can be used to remember login details, changes you've made to text size, font and other parts of pages that you can customise.

Cookie Name        Description
allowCookies        A value that indicates whether you accept cookies and propagates them on future requests

    

4. Cookie Management

You can control how cookies are placed on your device either via Your Cookies Setting on this website or from within your own browser.

From a timing perspective, please note the following:

• Session cookies – these enable us to keep track of your movements from webpage to webpage on our website, and are required for the operation of our website. These cookies are temporary and are deleted as soon as you close your internet browser. It includes, for example, cookies that enable you to use a shopping cart on our website.
• Persistent cookies - these are stored on your computer or device until they expire or you remove them. These cookies help us to recognize you when you return to our website. Persistent cookies store your personal preferences such as your language preferences on multi-lingual sites to make subsequent visits easier. They also remember questions we have asked you previously, such as a request to complete an online survey. A persistent cookie will prevent you from being asked to complete the same survey every time you visit the website.
   

What happens to cookies that have been downloaded in the past?

If you've disabled one or more cookie categories, we may still use information collected from existing cookies, but we'll stop using the disabled cookies to gather any further information. You can delete existing cookies from your browser.

What if I don't want to accept cookies?

If you wish to restrict or block the cookies which are set by any website, including the Elavon website, you should do this through the browser settings for each browser you use, on each computer or device you use to access the internet.

Please be aware that some of our services may not function if your browser does not accept cookies. However, you can allow cookies from specific websites by making them "trusted websites" in your internet browser.

5. Want to Learn More?

You may wish to visit www.allaboutcookies.org which contains comprehensive information on how to do this on a wider variety of browsers including mobile internet browsers.

 

Registered Office

Block E, 1st Floor, Cherrywood Business Park, Loughlinstown, Co. Dublin, Ireland.

Registered in Ireland No 418442. Elavon Merchant Services is a trading name of Elavon Financial Services DAC

Elavon Financial Services DAC is regulated by the Central Bank of Ireland.

 

PRIVACY POLICY FOR PERSONAL INFORMATION

Introduction

Protecting the privacy of our users of our website is a matter of great importance to Elavon Financial Services DAC, with its registered office at Building 8, Cherrywood Business Park, Loughlinstown, Dublin 18, D18 W319. (together with all successors and assigns, hereinafter "Elavon", "we", "us", "our"). We want you to understand what personal information we collect and how we use it. This Privacy Policy explains how we collect and use your personal information.

This Privacy Policy covers the following:

1.       What is personal information?

2.       Why we Use Your Information?

3.       What Information We Collect?

4.       What is the legal basis that permits us to use your Personal Information?

5.       What happens if you do not provide the Personal Information that we request?

6.       Confidentiality and Security

7.       What Information We Disclose?

8.       When do we transfer your Personal Information overseas?

9.       For how long do we keep your information?

10.   Your rights

11.   Additional Rights and Modifications to the Privacy Policy

12.   Want to Learn More?

What is personal information?

"Personal Information" is any information that tells us something about you. This could include information such as your name and contact details.
 

1. How do we collect your Personal Information?

We collect your Personal Information directly from you. This includes when you contact us directly through our website. This Privacy Policy relates to the privacy of your information at Elavonpayment.com.
 

2. Why We Use Your Information?

You’re not required to provide any personal information on the public areas of this website. However, you may choose to do so by submitting a query.

Information that is submitted is generally used for the following  purposes, to: (i) contact you when you submit a query or complaint on our website; (ii) follow up with you and investigate your query and/or complaint (as applicable); (iii) offer you other products and services and sell to you products and services offered by us, our Affiliates or third parties; (iv) support and comply with our legal and regulatory compliance obligations; and (v) analyse and improve the running of our business.

We’ll only use the information you provide to us on these pages in order to process the relevant query. If you are an Elavon customer already or already have a relationship with us, the way in which Elavon will collect and use your information is included in our Customer Privacy Policy and in our Agreement with you.

3. What Information We Collect

Information collected through the website will be provided by you. In general, the information you will be required to provide to enable a query to be processed includes:

• Your name;
• Email address;
• Phone number;
• Business address; and
• Any other Personal Information you provide to us with when you contact us.

Further information on how submitted information may be used is included in the relevant submission forms. If you are an Elavon customer already or already have a relationship with us, the way in which Elavon will collect and use your information is included in our Customer Privacy Policy and in our Agreement with you.

For information about cookies and how they’re used on this website, visit our cookies page.
 

4. What is the legal basis that permits us to use your Personal Information?

Under data protection legislation we are only permitted to use your Personal Information if we have a legal basis for doing so as set out in the data protection legislation. We will use your Personal Information where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. This includes:  

• to contact you when you submit a query or complaint on our website;
• to follow up with you and investigate your query or complaint (as applicable); and
• to support and comply with our legal and regulatory compliance obligations; and
• to offer you other products and services and sell to you products and services offered by us, our Affiliates or third parties.
   

5. What happens if you do not provide the Personal Information that we request?

We need some of your Personal Information in order to contact you and follow up with you in respect of the query or complaint you have submitted on our website. For example, we need to know your personal contact details to identify you and contact you.

Where information is needed for these purposes, if you do not provide it we will not be able to contact you and follow up with you in respect of the query or complaint you have submitted on our website. We explain when this is the case at the point where we collect information from you.

6. Confidentiality and Security

Within Elavon and our Affiliates, we recognize that you expect your Personal Information to be kept secure. We therefore restrict access to your Personal Information to those of our employees who need to know that information to provide products and services to you, including the Elavon Services. We have established physical, technical and administrative security processes that are commensurate with the sensitivity of the information collected to safeguard Personal Information. We have routine internal and external oversight practices in place to assess and maintain appropriate technical and organizational measures to safeguard your information.
 

7. What Information We Disclose

We share your Personal Information in the following ways:

• Certain Elavon Services are provided to you through Elavon’s affiliates, and it may be necessary to share your Personal Information with these affiliates.
• Any organisation who introduced us or who acts on your behalf to allow them to provide services to you and/or to allow them to conduct, monitor and analyse their business.
• We will share your Personal Information with our marketing partners who will advise you of new products and services from Elavon to assist in the growth and development of your business.
• We will share your Personal Information where it is required to protect our interests, or someone else's interests. For example, our professional advisors in order to obtain advice in relation to our relationship with you or courts, independent auditors or law enforcement agencies. For example, in response to claims, to prevent fraud or during the course of an audit.
• Any person to whom we assign or sub-contract any of the rights or obligations under our agreement with you.
• If we or our Affiliates sell any part of our business and/or integrate it with another organisation (including by way of sale, merger, disposal or transfer of business), your Personal Information may be disclosed to our advisers and to prospective purchasers, investors or joint venture partners and their advisers, or obtaining financing for our business, or negotiations in accordance with that purpose. If this occurs, the new owners of the business will only be permitted to use your information in the same or similar way as set out in this Privacy Policy.
• We will share your Personal Information with regulators where we are required to do so to comply with our regulatory obligations.
• We will share your Personal Information with third parties where we are required to do so by law.

Elavon requires all such third parties to maintain the confidentiality of information provided to them by us. Where we share your Personal Information with third parties, we ensure that we have appropriate measures in place to safeguard your Personal Information and to ensure that it is solely used for legitimate purposes in line with this Privacy Policy. Please note that our suppliers and marketing partners are also prohibited from using Personal Information for any reason other than to provide the specific products or services intended, as set out in this Privacy Policy.
 

8. When do we transfer your Personal Information overseas?

When data is transferred to countries outside of Ireland and the European Economic Area those countries may not offer an equivalent level of protection for Personal Information to the laws in Ireland.

If we do so we will put in place appropriate controls to ensure that Your Information is protected adequately, in particular through standard data protection model clauses adopted by the European Commission. For more information about these controls please contact us at EUDataProtectionOffice@elavon.com.

9. For how long do we keep your information?

As a general rule, Elavon will not keep your information for longer than is necessary.

• If you submit a query and you are a customer of ours, we will keep Your Information for as long as we have a contract with you and for as long as we need Your Information for regulatory or evidential purposes after expiry of termination of your contract.
• If you submit a query or complaint on our website, we will keep your personal information while we progress your query or complaint. For non-customers, this information will not be retained for longer than necessary and not for a period longer than 12 months. For retention practices in relation to Cookie’s please refer to the Cookie Policy.
• However, where we have statutory obligations to keep Personal Information for a longer period or where we may need your Personal Information for a longer period in case of a legal claim, then the retention period may be longer. For more information on retention please contact the data protection team at EUDataProtectionOffice@elavon.com.
  
  

10. Your rights

Individuals have the following rights under data protection legislation:

• a right to ask for a copy of their personal data
• a right to ask Us to delete or correct any information We hold about them that is inaccurate;
• a right to request erasure of information in certain circumstances;
• a right to data portability (this is a risk to ask for Your Information in a commonly used electronic format where information has been provided by the individual and the legal basis for processing that information is consent or contractual necessity);
• a right to restrict processing and a right to object to processing activities in certain circumstances;
• a right to stop Your Information from being used for direct marketing purposes; and
• a right to lodge a complaint with the Data Protection Commission (or other supervisory authority in the European Union) if You believe that Your Information has not been processed in accordance with the requirements of the data protection legislation.

Where any processing is based on consent you have a right to withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

If you would like to exercise any of these rights, please contact us at EUDataProtectionOffice@elavon.com.
 

11. Additional Rights and Modifications to the Privacy Policy

This Privacy Policy does not apply to your relationship with your customers, your financial service providers or with your other vendors. We recommend that you read their privacy notices and contact them directly if you have any concerns regarding their use of your Personal Information.

We may amend this Privacy Policy at any time and any such changes shall be reflected by way of a pop up notice.
 

12. Want to Learn More?

We have appointed a data protection officer who has responsibility for advising us on our data protection obligations. You can contact the data protection officer using the following details:

Address: Data Protection Officer, Elavon Financial Services DAC, Cherrywood Business Park, Loughlinstown, Dublin 18, D18 W319.

Email: EUDataProtection@elavon.com

In any event, we would be happy to hear from you and provide you with further details on how we use your Personal Information to provide you with the best service and products.