Problem Resolution

Travel and Payables

We are committed to delivering excellent client service at all times. If you feel that we have not met your expectations in any way, please let us know so that we can address the problem as soon as possible. If you wish to make a complaint, you can do so by contacting us at the Local Client Service Numbers and we will look into it. As a result of your feedback, we are in a better position to make improvements to the services that we offer to our clients. Our complaints process is designed to encourage fast and efficient resolution of your issue at the first point of contact. We aim to deal with any questions or concerns that you may have as quickly as possible.


Elavon Client service numbers

Ireland
1850 923 486
United Kingdom
0345 6014437
Germany
069 380 789292
France
0811 64 00 82
Italy
028 7103589
Spain
901 810 958
The Netherlands
0900 040 14 24

International Dialing (when calling outside the countries above)
+353 1 656 9898
 

If you Contact Us regarding a complaint, we will try to resolve your complaint within five business days of receipt. If we are unable to, we will send you a full response in writing within 15 business days. If,  in exceptional circumstances, the response cannot be given within 15 business days for reasons beyond our control, we will send a holding reply, clearly indicating the reasons for the delay in responding to the complaint and outline the deadline by which you will receive the final reply. In any event, the deadline for receiving the final reply should not exceed 35 business days.

Elavon is committed to providing an excellent client experience; however, if you feel that Elavon has not met your expectations, Elavon would like to know. If you are not satisfied with any aspect of our service, please contact Elavon.

In respect of complaints concerning certain aspects of Payment Services Regulations only, if you are not satisfied with Elavon’s final response, you may be eligible to refer the complaint to the Financial Services and Pension Ombudsman (“FSPO”) you may be eligible to refer the complaint to the Financial Services and Pension Ombudsman (“FSPO”)

For your reference the contact details for the FSPO are as follows:

Financial Services and Pensions Ombudsman’s Bureau
3rd Floor Lincoln House Lincoln Place
Dublin 2
D02 VH29
Ireland

Telephone: if calling from Ireland: 1890 88 20 90 |all other jurisdictions: +353 1 567 7000
Email: info@fspo.ie | Website: www.fspo.ie  

In respect of complaints concerning certain aspects of European Union (Payment Services) Regulations 2017, if you are not satisfied with Elavon’s final response, you may be eligible to refer the complaint to the Financial Ombudsman Service (“FOS”). We advise that you make your Program Administrator for your Elavon Commercial Card program aware of this. 

For your reference the contact details for the FOS are as follows:

Financial Ombudsman Service,
Exchange Tower,
Harbour Exchange,
London, E14 9SR 

Telephone: +44 20 7964 1000
Website: www.financial-ombudsman.org.uk